West Sussex Carers Online title with a colourful picture of a paperchain of people
Funded and hosted by West Sussex County Council logo
Valid XHTML 1.0 Transitional Valid CSS!



Help for Carers > Personal support for carers > Local support > Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

PALS (Patient Advice and Liaison Service) is a new core service within each NHS Trust.

PALS staff are there to help you.

Examples of how they can help include contacting your doctor on your behalf to get more details about prescribed medication and taking the time to go through this information with you.
They can also help you identify useful services, put you in touch with them and possibly even help work with them - especially if that service is provided by another part of the NHS.


They are there also to provide a mechanism to enable the NHS to learn from your experiences of using services - PALS staff will provide feedback on common themes and concerns which patients, their carers and families bring to their attention and be a catalyst for change and improvement.
The core functions are:
  • To be accessible and visible
  • To provide on the spot help and negotiate speedy resolutions to concerns
  • To act as a gateway to appropriate independent advice and support from local organisations
  • To provide information to patients, carers and families about Trust services
  • To be part of a local network with other PALS to work across boundaries
  • To support staff to develop a responsive culture


Contacts for West Sussex NHS Trusts

PALS Manager
Western Sussex - Primary Care Trust
Bramber Building, 9 College Lane, Chichester, West Sussex. PO18 6FX
Telephone: 01243 534035
[email protected]

Howard Lewis, PALS Manager
Adur, Arun and Worthing Primary Care Trust
1 The Causeway, Durrington, Worthing, West Sussex. BN12 6BT
Telephone: 01903 708498
[email protected]

Pat Duffy, PALS Manager
Mid Sussex Primary Care Trust
Sheencroft, 10-12 Church Road, Haywards Heath, West Sussex. RH16 3SN
Telephone: 01444 475722
[email protected]

Nicola Johnson, PALS Manager
Crawley Primary Care Trust
5th Floor, Overline House, Station Way, Crawley, West Sussex. RH10 1JA
Telephone: 01293 572140
[email protected]

Maureen Vallon, PALS Manager
Horsham and Chanctonbury Primary Care Trust
New Park House, North Street, Horsham, West Sussex. RH12 1RJ
Telephone: 01403 223300 or 01403 223301
Checklist of carers needs

Jeanine Brownrigg, PALS Manager
West Sussex Health and Social Care NHS Trust
Arundel Road, Worthing, West Sussex. BN13 3EP
Telephone: 01903 843172
[email protected]

Helen Peirce, PALS Manager
Worthing and Southlands NHS Hospital Trust
Worthing Hospital, Lyndhurst Road, Worthing, West Sussex. BN11 2DH
Telephone: 01903 205111 ext 4221
[email protected]

Delia Reed, PALS Manager
The Royal West Sussex NHS Trust
St Richard's Hospital, Spitalfield Lane, Chichester, West Sussex. PO19 6SE
Telephone: 01243 831822
Text Phone: 01243 784034
[email protected]

Jackie Rowdon, Patients Advisor
Brighton and Sussex University Hospitals Trust
Princess Royal Hospital, Lewes Road, Haywards Heath, West Sussex. RH16 4EX
Telephone: 01444 441881 ext 5909
[email protected]

Janet Hall, PALS Manager
Surrey and Sussex NHS Trust
Maple House, East Surrey Hospital, Canada Avenue, Redhill, Surrey. RH1 5RH
Telephone: 01737 768511 ext 6922
[email protected]

Louise Hutchinson, PALS Manager
Sussex Ambulance Service NHS Trust
40-42 Friars Walk, Lewes, East Sussex. BN7 2XW
Telephone: 01273 897888

Top of page | Disclaimer | Privacy Statement |     Last updated date: 06 Aug 2007

In partnership with
ICIS : information for life :: Carers Liaison Project :: Carers Support Service :: Carers Liaison Service :: Carers UK
This site is maintained and developed by ICIS.