Carers website user survey

The West Sussex carers website contains many pages of information related to the issues, concerns or interests of people who are caring for someone else. You can search the website for details of services that provide support, care or advice for carers, such as respite care, counselling, days out, training, support for young carers, benefits and so on. We are planning a review of the design and content and would like to know what you think of the site. Even if this is your first visit , we would be very pleased to hear from you!

Please answer as many questions as you can, and press the Submit button at the end when you have finished.

Thank you for your time.

How experienced are you with using the internet?
Very confident     Confident     Fairly confident     Beginner

How easy was it for you to find your way around this site?
Very easy     Fairly easy     Not every easy     Difficulty

If you had difficulty navigating the site, please say how.

Does the Welcome page make it clear who the site is intended for?
Yes     No

Are the headings, labels and descriptions self-explanatory?
Yes     No

If the headings and labels are not self-explanatory, how could they be made clearer?

Can you suggest how the Welcome page might be improved?

Which sections of the website have you found useful, or have used regularly? (please tick as many as appropriate)
Help for carers pages     Search for help (searchable database)     Search for events     Resources for carers     Noticeboard     News page     Young carers pages     West Sussex Carers Network page     Carers jobs     Carers stories     Link directory

How useful do you think the 'Help for carers' pages are?
Very useful     Useful     Not very useful

If you did not find the 'Help for carers' pages useful, can you say why?

What other information would you like to see included in the 'Help for carers' pages?

If you have searched the online database, how easy was it for you to find the information you were looking for?
Very easy     Fairly easy     Not very easy     Difficult

If you had difficulty finding information in the searchable database, was this because:
The search options available were not relevant to your enquiry     You didn't know what keyword to use     A keyword search produced no results     You didn't know how to use the 'Search for help' function     Other

If you selected Other, please explain:

If your search produced results, was the information provided about the organisations useful?
Yes     No

If the information provided was not useful, can you say why?

Can you suggest other information about organisations that would be useful to you?

Did you find the Noticeboard page useful?
Yes     No

If you didn't find the Noticeboard useful, can you say why?

Did you find the News page useful?
Yes     No

If you didn't find the News page useful, can you say why?

Do you think it would be useful to combine the Noticeboard and News pages?
Yes     No

If you searched the Events Calendar, how easy was it to find appropriate events and activities?
Very easy     Fairly easy     Not very easy     Difficult     Have not used it

If you found the Events Calendar difficult to use, can you say why?

Can you suggest what else you might like to see in the Events Calendar?

If you have used areas of the website not referred to above, please add details here and comment on whether or not they were helpful.

In general, how friendly, useful or informative do you find the website?
Very friendly and informative     Fairly friendly and informative     Not very useful     Not very easy to follow

Would you like to suggest ways in which the website could be of more use to you, and to carers in West Sussex?

If you have a visual impairment, or are viewing the site using specialist access technology, how easy was the site to read?
Very easy     Fairly easy     Not very easy     Difficult     Not applicable

Please specify the access technology you were using.

If access was difficulty, please say why, or suggest how it could be improved.

If you have any other comments about the website, please make them here.

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