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Help for Carers > Unhappy with a service? > Problem solving tips

Problem solving tips

Sometimes things can get stuck and it may seem that there is no way of getting what you need.

Some tips which might help:
  • Approach the problem from a different angle
  • Trust your intuition
  • Try writing it on paper
  • Try thinking the problem over, or perhaps sleeping on it
  • Talk it through with a friend or carers' support worker
  • Try gathering more information about the subject

Organising your thoughts can help you work through these difficulties.
  • stand back and see things more objectively
  • consider a range of different possibilities rather than seeing only all-or-nothing options
  • feel more in control by working out what steps you can take to get nearer a solution

These five steps may well help you:

STEPS:
  1. Describe the problem. Make a summary of all the facts of the situation.
    Ask if the professional sees the problem in the same way. If not you will need to reach agreement before you can go on.
  2. Make a list of possible solutions, however unlikely some of them may seem.
    Offer your own suggestions. Ask for theirs.
  3. List any obstacles to each solution you have suggested.
    Ask the professional to explain any obstacles you are not aware of. Tell them what obstacles you can see.
  4. Decide which solution(s) seem most feasible.
    Try to reach agreement about the most feasible solution.
  5. Decide what concrete steps you can take to make progress towards the solution.
    Discuss what steps you can both take to move towards the solution

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