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Patient Advice and Liaison Service (PALS)

PALS (Patient Advice and Liaison Service) is a core service within each NHS Trust.

PALS staff are there to help you.

Examples of how they can help include contacting your doctor on your behalf to get more details about prescribed medication and taking the time to go through this information with you. They can also help you identify useful services, put you in touch with them and possibly even help work with them - especially if that service is provided by another part of the NHS.

They are also there to provide a mechanism to enable the NHS to learn from your experiences of using services. PALS staff will provide feedback on common themes and concerns which patients, their carers and families bring to their attention and be a catalyst for change and improvement. Their core functions are:
  • To be accessible and visible
  • To provide on the spot help and negotiate speedy resolutions to concerns
  • To act as a gateway to appropriate independent advice and support from local organisations
  • To provide information to patients, carers and families about Trust services
  • To be part of a local network with other PALS and to work across boundaries
  • To support staff to develop a responsive culture



  • Contacts for West Sussex NHS Trusts

    Delia Reed, PALS Manager
    Western Sussex Hospitals NHS Trust
    Worthing Hospital, Lyndhurst Road, Worthing BN11 2DH
    Telephone: 01903 285032
    Email: PALSWorthing@wsht.nhs.uk
    www.westernsussexhospitals.nhs.uk/pals/
    The PALS office is based in the main reception area and is open during normal office hours.

    PALS Manager
    Western Sussex Hospitals NHS Trust
    St Richard's Hospital, Spitalfield Lane, Chichester PO19 6SE
    Telephone: 01243 831822
    Email: PALSChichester@wsht.nhs.uk
    www.westernsussexhospitals.nhs.uk/pals/
    The PALS office is based in the main reception area and is open during normal office hours.

    Janet Hall, PALS Manager
    Surrey and Sussex Healthcare NHS Trust
    Maple House, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH
    Telephone: 01737 768511 ext 6922
    janet.hall@sash.nhs.uk

    PALS Manager
    South East Coast Ambulance Service NHS Trust
    40-42 Friars Walk, Lewes, East Sussex BN7 2XW
    Telephone: 01273 484830
    pals@secamb.nhs.uk

    Service Experience Team
    Sussex Partnership NHS Foundation Trust
    Swandean, Arundel Road, Worthing BN13 3EP
    Telephone: 01903 843026
    service.experience@sussexpartnership.nhs.uk
    www.sussexpartnership.nhs.uk

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