Help for Carers > Personal support for carers > Local support > Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

PALS (Patient Advice and Liaison Service) is a core service within each NHS Trust.

PALS staff are there to help you.

Examples of how they can help include contacting your doctor on your behalf to get more details about prescribed medication and taking the time to go through this information with you. They can also help you identify useful services, put you in touch with them and possibly even help work with them - especially if that service is provided by another part of the NHS.

They are also there to provide a mechanism to enable the NHS to learn from your experiences of using services. PALS staff will provide feedback on common themes and concerns which patients, their carers and families bring to their attention and be a catalyst for change and improvement. Their core functions are:

To be accessible and visible

To provide on the spot help and negotiate speedy resolutions to concerns

To act as a gateway to appropriate independent advice and support from local organisations

To provide information to patients, carers and families about Trust services

To be part of a local network with other PALS and to work across boundaries

To support staff to develop a responsive culture

Contacts for West Sussex NHS Trusts

Customer Service Unit
NHS West Sussex, 1 The Causeway, Goring-by-Sea, Worthing BN12 6BT
Telephone: 0300 100 1821
Email: Customerservices@westsussexpct.nhs.uk
www.westsussex.nhs.uk

PALS Manager
Delia Reed, PALS Manager
Western Sussex Hospitals NHS Trust
Worthing Hospital, Lyndhurst Road, Worthing BN11 2DH
Telephone: 01903 285032
Email: PALSWorthing@wsht.nhs.uk
www.westernsussexhospitals.nhs.uk/contacts/pals/
The PALS office is based in the main reception area and is open during normal office hours.

PALS Manager
Western Sussex Hospitals NHS Trust
St Richard's Hospital, Spitalfield Lane, Chichester PO19 6SE
Telephone: 01243 831822
Email: PALSChichester@wsht.nhs.uk
www.westernsussexhospitals.nhs.uk/contacts/pals/
The PALS office is based in the main reception area and is open during normal office hours.

Janet Hall, PALS Manager
Surrey and Sussex Healthcare NHS Trust
Maple House, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH
Telephone: 01737 768511 ext 6922
janet.hall@sash.nhs.uk

Louise Hutchinson, PALS Manager
South East Coast Ambulance Service NHS Trust
40-42 Friars Walk, Lewes, East Sussex BN7 2XW
Telephone: 01273 897888
pals.sussex@secamb.nhs.uk

Marina Moores, PALS Officer
Sussex Partnership NHS Foundation Trust
Swandean, Arundel Road, Worthing BN13 3EP
Telephone: 01903 843185
pals@sussexpartnership.nhs.uk
www.sussexpartnership.nhs.uk

www.pals.nhs.uk - the website of the NHS Patient Advice and Liaison Service. The site provides information about PALS throughout England and how they can be contacted. It enables users to access a directory of links to other health and support agency websites.